After 30 yrs buying Jeromes El Cajon we will never buy again

I run a business and try to make sure the customer experience is great from visiting our showroom to delivery of the product. We have been buying from Jerome's for years. We have vowed to never return again. We went in during their sale yesterday July 1, 2023 looking for a new sofa as they advertised free tax. Then we found out we had to buy $400 more worth of merchandise to qualify for the tax. We said maybe we could buy a mattress and the salesperson proceeded to show us the most expensive mattresses even though it was clear we were on a budget.

We looked in the blooper room and found a nearly $3000 mattress for $1200 and were told the blooper room furniture doesn't qualify. We bought the mattress anyway because we needed it. We are on the hunt for something $400 so that we didn't have to pay tax and felt very rushed.

The sales girl said the cashier is ready for you now and will have to move on. We found a chair for $396 so we were four dollars short and asked if they could raise the price $4 and he said I would have to talk to the sales lady because she has the power to negotiate so when we said to her can you make this chair $4 more expensive she got rattled and said I don't know how to do that. One of the finance gals said she would take care of that.

We have had the lady that took care of us several times in the past and really liked her but yesterday it was like she was just not listening to us. My husband finally had to say to her...you need to listen to me. She was distracted and we felt like an afterthought.

My husband said he would take our Sprinter to pick up the furniture the next day and return to the El Cajon Jeromes to get the mattress. The warehouse where he picked it up the guys were very professional and my husband who is a contractor told them where to load the sofa and chair. They did it just fine.

Now he heads to the El Cajon Jeromes to get the mattress and he pulls around to the back and one of the guys is sitting on a white sofa getting ready to be loaded and has his feet on t